/* Callflow QC Auditor — dark console. Accent = the Callflow logo ring (cyan -> teal). */
:root {
  color-scheme: dark;
  --bg: #060d17; --panel: #08121f; --card: #0d1828; --card-2: #122035; --card-3: #182a43;
  --line: rgba(126, 190, 255, .09); --line-2: rgba(126, 190, 255, .17);
  --ink: #f2f7fc; --ink-2: #a9bacd; --muted: #6a7f96;
  --cyan: #6ec7fd; --teal: #3fa3ec; --ring: linear-gradient(135deg, #8fd4ff 0%, #4aa8f0 100%);
  --glow: 0 0 0 1px rgba(110, 199, 253, .4), 0 8px 32px rgba(74, 168, 240, .3);
  --good: #2fd08a; --good-bg: rgba(47, 208, 138, .13); --warn: #f2b33d; --warn-bg: rgba(242, 179, 61, .13);
  --bad: #f2695c; --bad-bg: rgba(242, 105, 92, .13); --info-bg: rgba(110, 199, 253, .14);
  /* chart series (validated on --card) */
  --s1: #2c97dd; --s2: #d95926; --s3: #12a58f; --s4: #c98500; --s5: #d55181;
  --grid: rgba(126, 190, 255, .07); --axis: rgba(126, 190, 255, .2);
  --r: 22px; --r-sm: 14px;
  font-family: "Inter", system-ui, -apple-system, "Segoe UI", sans-serif;
}
* { box-sizing: border-box; }
html, body { margin: 0; background: var(--bg); color: var(--ink); font-size: 14px; line-height: 1.5; -webkit-font-smoothing: antialiased; font-feature-settings: 'cv11', 'ss01'; }
body::before { /* ambient brand glow */
  content: ""; position: fixed; inset: -20% -10% auto auto; width: 60vw; height: 60vw; pointer-events: none; z-index: 0;
  background: radial-gradient(closest-side, rgba(74, 168, 240, .13), transparent 70%);
}
body::after {
  content: ""; position: fixed; inset: auto auto -25% -10%; width: 50vw; height: 50vw; pointer-events: none; z-index: 0;
  background: radial-gradient(closest-side, rgba(110, 199, 253, .06), transparent 70%);
}
button, input, select, textarea { font: inherit; color: inherit; }
.sine-bg { position: fixed; inset: 0; width: 100%; height: 100%; z-index: 0; pointer-events: none; }
a { color: var(--cyan); text-decoration: none; }
[hidden] { display: none !important; }
::selection { background: rgba(110, 199, 253, .35); }
::-webkit-scrollbar { width: 10px; height: 10px; } ::-webkit-scrollbar-thumb { background: #22282e; border-radius: 10px; border: 2px solid var(--bg); }

/* ---------- shell: rail | panel | main */
.app { position: relative; z-index: 1; display: grid; grid-template-columns: 76px 300px minmax(0, 1fr); min-height: 100vh; }
.rail { position: sticky; top: 0; height: 100vh; padding: 18px 0; display: flex; flex-direction: column; align-items: center; gap: 14px; }
.rail .logo { width: 56px; height: 56px; display: block; filter: drop-shadow(0 6px 18px rgba(74, 168, 240, .3)); }
.rail .ico { width: 44px; height: 44px; border-radius: 50%; display: grid; place-items: center; border: 0; background: transparent; color: var(--muted); cursor: pointer; position: relative; transition: .2s; }
.rail .ico:hover { color: var(--ink); background: var(--card); }
.rail .ico.on { color: #061325; background: var(--ring); box-shadow: var(--glow); }
.rail .ico svg { width: 19px; height: 19px; }
.rail .ico[data-tip]:hover::after { content: attr(data-tip); position: absolute; left: 54px; white-space: nowrap; background: var(--card-3); color: var(--ink); padding: 5px 10px; border-radius: 8px; font-size: 12px; font-weight: 600; z-index: 5; }
.rail .bottom { margin-top: auto; }
.rail-track { width: 56px; background: var(--panel); border: 1px solid var(--line); border-radius: 28px; padding: 6px 0; display: flex; flex-direction: column; align-items: center; gap: 6px; }

.panel { position: sticky; top: 0; height: 100vh; padding: 18px 20px 18px 10px; display: flex; flex-direction: column; gap: 16px; border-right: 1px solid var(--line); overflow: hidden; }
.panel .wordmark { width: 200px; height: auto; align-self: center; margin: 8px 0 6px; }
.panel .who { display: flex; align-items: center; gap: 10px; padding: 8px 10px; border-radius: 40px; background: var(--card); border: 1px solid var(--line); }
.panel .who .av { width: 32px; height: 32px; border-radius: 50%; background: var(--ring); color: #061325; display: grid; place-items: center; font-weight: 800; font-size: 13px; }
.panel .who b { display: block; font-size: 13.5px; font-weight: 600; } .panel .who small { color: var(--muted); font-size: 11.5px; }
.panel .who .live { margin-left: auto; }
.panel h2 { font-size: 32px; font-weight: 300; line-height: 1.08; letter-spacing: -.03em; margin: 4px 0 0; padding-left: 16px; }
.panel h2 span { background: var(--ring); -webkit-background-clip: text; background-clip: text; color: transparent; font-weight: 400; }
.panel .search { display: flex; gap: 8px; }
.panel .search input { flex: 1; min-width: 0; background: var(--card); border: 1px solid var(--line); border-radius: 30px; padding: 10px 16px; outline: none; font-size: 13px; }
.panel .search input:focus { border-color: rgba(110, 199, 253, .5); }
.panel .list-hd { display: flex; align-items: center; justify-content: space-between; font-size: 14px; font-weight: 600; margin-top: 2px; padding: 0 4px 0 16px; }
.panel .list-hd small { color: var(--muted); font-size: 12px; font-weight: 500; }
.agent-list { overflow-y: auto; display: flex; flex-direction: column; gap: 10px; scrollbar-width: none; padding-bottom: 12px; }
.agent-list::-webkit-scrollbar { display: none; }
.acard { background: var(--card); border: 1px solid var(--line); border-radius: 18px; padding: 14px 16px; cursor: pointer; transition: border-color .2s, transform .2s; animation: rise .45s both; }
.acard:hover { border-color: rgba(110, 199, 253, .45); transform: translateY(-1px); }
.acard.on { border-color: rgba(110, 199, 253, .7); box-shadow: var(--glow); }
.acard .t { display: flex; align-items: center; gap: 10px; }
.acard .ini { width: 34px; height: 34px; border-radius: 12px; display: grid; place-items: center; font-weight: 800; font-size: 13px; color: #061325; }
.acard .name { font-weight: 600; font-size: 14.5px; line-height: 1.3; } .acard .sub { color: var(--muted); font-size: 12px; }
.acard .go { margin-left: auto; width: 28px; height: 28px; border-radius: 50%; border: 1px solid var(--line-2); display: grid; place-items: center; color: var(--ink-2); }
.acard .stats { display: grid; grid-template-columns: repeat(3, 1fr); gap: 6px; margin: 12px 0 10px; font-size: 12px; color: var(--muted); }
.acard .stats b { display: block; color: var(--ink); font-size: 14px; font-weight: 600; margin-top: 1px; }
.acard .bar { height: 3px; border-radius: 3px; background: var(--card-3); overflow: hidden; }
.acard .bar i { display: block; height: 100%; background: var(--ring); border-radius: 3px; }
.acard .barl { display: flex; justify-content: space-between; color: var(--muted); font-size: 12px; margin-bottom: 6px; }

.main { min-width: 0; padding: 18px 26px 48px; }
.topbar { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; margin-bottom: 26px; }
.pills { display: flex; gap: 6px; flex-wrap: wrap; }
.pill { border: 1px solid var(--line); background: var(--card); color: var(--ink-2); padding: 8px 16px; border-radius: 30px; cursor: pointer; font-size: 13px; font-weight: 600; line-height: 1.2; white-space: nowrap; transition: .2s; display: inline-flex; align-items: center; gap: 7px; }
.pill:hover { color: var(--ink); border-color: var(--line-2); }
.pill.on { background: var(--card-3); color: var(--ink); border-color: var(--line-2); }
.pill.accent.on, .pill.accent:hover { background: var(--ring); color: #061325; border-color: transparent; }
.grow { flex: 1; }
.circle { width: 38px; height: 38px; border-radius: 50%; border: 1px solid var(--line); background: var(--card); display: grid; place-items: center; color: var(--ink-2); cursor: pointer; flex: none; }
.circle:hover { color: var(--ink); border-color: var(--line-2); }
.circle svg { width: 16px; height: 16px; }
.date-in { background: var(--card); border: 1px solid var(--line); border-radius: 30px; padding: 7px 12px; color: var(--ink-2); font-size: 12.5px; outline: none; color-scheme: dark; }
select.date-in { padding-right: 8px; }
.live { display: inline-flex; align-items: center; gap: 7px; font-size: 12px; color: var(--ink-2); }
.live i { width: 8px; height: 8px; border-radius: 50%; background: var(--good); box-shadow: 0 0 0 0 rgba(47, 208, 138, .6); animation: pulse 1.8s infinite; }
.live.busy i { background: var(--cyan); box-shadow: 0 0 0 0 rgba(110, 199, 253, .6); }
@keyframes pulse { 70% { box-shadow: 0 0 0 9px rgba(0, 0, 0, 0); } 100% { box-shadow: 0 0 0 0 rgba(0, 0, 0, 0); } }
@keyframes rise { from { opacity: 0; transform: translateY(8px); } to { opacity: 1; transform: none; } }

.hero { display: flex; align-items: center; gap: 14px; flex-wrap: wrap; margin-bottom: 20px; }
.hero .date-in[type=date] { width: 138px; }
.hero h1 { font-size: 32px; font-weight: 300; letter-spacing: -.03em; line-height: 1.1; margin: 0; }
.hero h1 span { color: var(--muted); }

/* stage bar (funnel as pills) */
.stages { display: grid; grid-template-columns: repeat(5, minmax(0, 1fr)); gap: 0; margin-bottom: 18px; }
.stage .lbl { color: var(--muted); font-size: 11.5px; margin: 0 0 7px 4px; }
.stage .p { display: flex; align-items: center; gap: 10px; background: var(--card); border: 1px solid var(--line); padding: 12px 14px; height: 50px; position: relative; }
.stage:first-child .p { border-radius: 30px 0 0 30px; } .stage:last-child .p { border-radius: 0 30px 30px 0; }
.stage + .stage .p { border-left: 2px solid var(--bg); }
.stage .p b { font-size: 17px; font-weight: 600; }
.stage .p .tag { margin-left: auto; }
.stage.final .p { background: var(--ring); color: #061325; border-color: transparent; box-shadow: var(--glow); }
.stage.final .p .tag { background: rgba(4, 19, 26, .18); color: #061325; }

/* cards */
.grid { display: grid; gap: 14px; }
.g-main { grid-template-columns: 1.15fr 1fr 1fr; }
.g-2 { grid-template-columns: 1.4fr 1fr; }
.g-2e { grid-template-columns: 1fr 1fr; }
.card { background: var(--card); border: 1px solid var(--line); border-radius: var(--r); min-width: 0; animation: rise .5s both; position: relative; }
.card .hd { display: flex; align-items: center; gap: 10px; padding: 18px 20px 0; }
.card .hd h3 { margin: 0; font-size: 15px; font-weight: 600; display: flex; align-items: center; gap: 9px; }
.card .hd h3 svg { width: 16px; height: 16px; color: var(--ink-2); }
.card .hd .note { color: var(--muted); font-size: 12px; }
.card .bd { padding: 14px 20px 20px; }
.big { font-size: 46px; font-weight: 300; letter-spacing: -.03em; line-height: 1; display: flex; align-items: center; gap: 10px; }
.big .tag { letter-spacing: 0; font-size: 11.5px; font-weight: 700; line-height: 1.4; }
.big small { font-size: 15px; color: var(--muted); font-weight: 400; letter-spacing: 0; }
.mini-stats { display: flex; gap: 22px; margin-top: 14px; flex-wrap: wrap; }
.mini-stats .ms { display: flex; align-items: center; gap: 9px; }
.mini-stats .ms .c { width: 32px; height: 32px; border-radius: 50%; border: 1px solid var(--line-2); display: grid; place-items: center; color: var(--ink-2); }
.mini-stats .ms .c svg { width: 14px; height: 14px; }
.mini-stats .ms small { display: block; color: var(--muted); font-size: 11px; } .mini-stats .ms b { font-size: 13px; }
.kpis { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 14px; margin-bottom: 14px; }
.kpi { padding: 16px 18px; cursor: default; }
.kpi .k { color: var(--ink-2); font-size: 12.5px; font-weight: 500; display: flex; align-items: center; gap: 6px; }
.kpi .v { font-size: 30px; font-weight: 300; letter-spacing: -.02em; margin-top: 6px; }
.kpi .s { color: var(--muted); font-size: 11.5px; margin-top: 2px; }
.kpi.click { cursor: pointer; } .kpi.click:hover { border-color: rgba(110, 199, 253, .45); }

/* tags */
.tag { display: inline-flex; align-items: center; gap: 4px; padding: 3px 9px; border-radius: 20px; font-size: 11.5px; font-weight: 700; white-space: nowrap; }
.tag.good { background: var(--good-bg); color: var(--good); }
.tag.warn { background: var(--warn-bg); color: var(--warn); }
.tag.bad { background: var(--bad-bg); color: var(--bad); }
.tag.info { background: var(--info-bg); color: var(--cyan); }
.tag.mute { background: var(--card-3); color: var(--ink-2); }
.tag.line { background: transparent; border: 1px solid currentColor; }
.tag.sale { background: var(--ring); color: #061325; }

/* tables */
.tbl-wrap { overflow-x: auto; }
table.t { width: 100%; border-collapse: collapse; }
.t th { text-align: left; font-size: 12px; color: var(--muted); font-weight: 600; padding: 11px 16px; border-bottom: 1px solid var(--line); white-space: nowrap; }
.t td { padding: 12px 16px; border-bottom: 1px solid var(--line); white-space: nowrap; font-variant-numeric: tabular-nums; font-size: 13.5px; }
.t tbody tr { cursor: pointer; transition: background .15s; } .t tbody tr:hover td { background: rgba(255, 255, 255, .025); }
.t tr:last-child td { border-bottom: 0; }
.t td.wrap { white-space: normal; min-width: 240px; }
.empty { padding: 34px; text-align: center; color: var(--muted); }
.pager { display: flex; justify-content: flex-end; align-items: center; gap: 10px; padding: 12px 16px; color: var(--muted); font-size: 12.5px; }
.meter { display: inline-block; width: 52px; height: 4px; border-radius: 4px; background: var(--card-3); vertical-align: middle; margin-right: 9px; overflow: hidden; }
.meter i { display: block; height: 100%; border-radius: 4px; }
.muted { color: var(--muted); }
.filters { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; }
.in { background: var(--card-2); border: 1px solid var(--line); border-radius: 30px; padding: 8px 14px; outline: none; font-size: 13px; }
.in:focus { border-color: rgba(110, 199, 253, .5); }
.chk { display: inline-flex; align-items: center; gap: 7px; font-size: 12.5px; color: var(--ink-2); cursor: pointer; padding: 7px 12px; border-radius: 30px; border: 1px solid var(--line); background: var(--card); }
.chk input { accent-color: var(--cyan); margin: 0; }
.btn { border: 1px solid var(--line-2); background: var(--card-2); border-radius: 30px; padding: 8px 15px; cursor: pointer; font-weight: 600; font-size: 12.5px; white-space: nowrap; display: inline-flex; align-items: center; gap: 7px; transition: .2s; }
.btn:hover { border-color: rgba(110, 199, 253, .5); }
.btn.primary { background: var(--ring); color: #061325; border-color: transparent; }
.btn.primary:hover { box-shadow: var(--glow); }
.btn.danger { color: var(--bad); }
.btn.sm { padding: 5px 11px; font-size: 12px; }
.btn:disabled { opacity: .45; cursor: default; }

/* charts */
.chart { width: 100%; display: block; overflow: visible; }
.chart text { fill: var(--muted); font-size: 11px; }
.chart .val { fill: var(--ink); font-size: 12px; font-weight: 600; }
.chart .gridl { stroke: var(--grid); stroke-width: 1; }
.chart .axis { stroke: var(--axis); stroke-width: 1; }
.chart .hit { fill: transparent; cursor: pointer; }
.legend { display: flex; flex-wrap: wrap; gap: 6px 16px; font-size: 12px; color: var(--ink-2); margin-bottom: 10px; }
.legend i { display: inline-block; width: 9px; height: 9px; border-radius: 50%; margin-right: 7px; }
.tip { position: fixed; pointer-events: none; z-index: 80; background: var(--card-3); border: 1px solid var(--line-2); box-shadow: 0 12px 40px rgba(0, 0, 0, .5); border-radius: 12px; padding: 9px 12px; font-size: 12.5px; min-width: 150px; }
.tip b { display: block; margin-bottom: 5px; }
.tip .row { display: flex; align-items: center; gap: 10px; justify-content: space-between; }
.tip .row i { width: 8px; height: 8px; border-radius: 50%; display: inline-block; margin-right: 7px; }
.hbar { display: grid; grid-template-columns: minmax(110px, 30%) 1fr auto; gap: 10px 14px; align-items: center; font-size: 13px; }
.hbar .name { color: var(--ink-2); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.hbar .track { width: 100%; height: 6px; background: var(--card-3); border-radius: 6px; }
.hbar .bar i { display: block; height: 6px; border-radius: 6px; background: var(--s1); min-width: 3px; }
.hbar .num { font-weight: 600; white-space: nowrap; min-width: 84px; }
.hbar .num em { font-style: normal; color: var(--muted); font-weight: 500; }
.segline { display: flex; gap: 3px; height: 4px; margin: 6px 0 16px; }
.segline i { display: block; height: 100%; border-radius: 4px; }
.seglegend { display: grid; grid-template-columns: repeat(auto-fit, minmax(120px, 1fr)); gap: 12px; }
.seglegend .it { display: flex; align-items: center; gap: 10px; }
.seglegend .it .c { width: 34px; height: 34px; border-radius: 50%; border: 1px solid var(--line-2); display: grid; place-items: center; }
.seglegend .it .c i { width: 9px; height: 9px; border-radius: 50%; }
.seglegend .it small { display: block; color: var(--muted); font-size: 11px; } .seglegend .it b { font-size: 13px; }
.gauge-wrap { display: flex; flex-direction: column; align-items: center; }
.gauge-wrap .gv { margin-top: -84px; text-align: center; }
.gauge-wrap .gv .n { font-size: 34px; font-weight: 300; letter-spacing: -.02em; }
.gauge-wrap .gv small { display: block; color: var(--muted); font-size: 12px; }

/* drawer */
.scrim { position: fixed; inset: 0; background: rgba(0, 0, 0, .6); backdrop-filter: blur(3px); z-index: 60; }
.drawer { position: fixed; top: 10px; right: 10px; bottom: 10px; width: min(880px, calc(100vw - 20px)); background: var(--panel); border: 1px solid var(--line-2); border-radius: 24px; z-index: 61; display: flex; flex-direction: column; box-shadow: 0 30px 80px rgba(0, 0, 0, .6); animation: slide .28s ease; }
@keyframes slide { from { transform: translateX(30px); opacity: 0; } to { transform: none; opacity: 1; } }
.drawer .dh { display: flex; align-items: center; gap: 8px; padding: 16px 20px; border-bottom: 1px solid var(--line); flex-wrap: wrap; }
.drawer .dh b { font-size: 17px; font-weight: 600; }
.drawer .db { overflow-y: auto; padding: 18px 22px 48px; }
.kv-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 10px; margin: 12px 0 6px; }
.kv { background: var(--card); border: 1px solid var(--line); border-radius: var(--r-sm); padding: 10px 12px; }
.kv .k { font-size: 11.5px; color: var(--muted); } .kv .v { font-weight: 600; margin-top: 2px; }
h4 { margin: 24px 0 10px; font-size: 12px; text-transform: uppercase; letter-spacing: .08em; color: var(--muted); font-weight: 600; }
.check { width: 100%; border-collapse: collapse; } .check td { padding: 9px 8px; border-bottom: 1px solid var(--line); vertical-align: top; font-size: 13px; }
.ev { color: var(--muted); font-size: 12.5px; }
.issue { border: 1px solid rgba(242, 105, 92, .35); background: var(--bad-bg); padding: 9px 12px; margin: 7px 0; border-radius: var(--r-sm); }
.issue.MAJOR { border-color: rgba(217, 89, 38, .45); } .issue.MINOR { border-color: rgba(242, 179, 61, .4); background: var(--warn-bg); }
.better { border: 1px solid rgba(47, 208, 138, .3); background: var(--good-bg); padding: 10px 12px; margin: 7px 0; border-radius: var(--r-sm); }
.better .was { color: var(--bad); } .better .now { color: var(--good); font-weight: 600; }
.trx div { padding: 4px 0; font-size: 13.5px; } .trx .ts { color: var(--muted); font-family: ui-monospace, Consolas, monospace; font-size: 12px; margin-right: 9px; }
.trx .sp { font-weight: 700; margin-right: 6px; } .trx .A { color: var(--cyan); } .trx .B { color: #ef8a5f; }
audio { width: 100%; margin: 4px 0 8px; border-radius: 30px; color-scheme: dark; }
.summary { background: var(--card); border: 1px solid var(--line); border-radius: var(--r-sm); padding: 12px 14px; font-size: 13.5px; }
.form label { display: block; margin: 12px 0; font-size: 12.5px; color: var(--ink-2); }
.form label .in, .form label select, .form textarea { display: block; width: 100%; margin-top: 6px; }
.form textarea { background: var(--card-2); border: 1px solid var(--line); border-radius: 14px; padding: 9px 12px; resize: vertical; outline: none; }
.form h3 { margin: 4px 0 2px; font-size: 15px; font-weight: 500; }
.hint { color: var(--muted); font-size: 12px; margin: 4px 0; }
code { background: var(--card-3); padding: 1px 6px; border-radius: 6px; font-size: 12px; }
.log { font-family: ui-monospace, Consolas, monospace; font-size: 12px; color: var(--ink-2); max-height: 240px; overflow: auto; margin: 0; white-space: pre-wrap; }
.toast { position: fixed; bottom: 24px; left: 50%; transform: translateX(-50%); background: var(--ring); color: #061325; padding: 11px 18px; border-radius: 30px; z-index: 90; font-weight: 700; box-shadow: var(--glow); }
.agents-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(270px, 1fr)); gap: 14px; }

@media (max-width: 1280px) { .g-main { grid-template-columns: 1fr 1fr; } }
@media (max-width: 1100px) { .app { grid-template-columns: 76px minmax(0, 1fr); } .panel { display: none; } }
@media (max-width: 860px) { .g-main, .g-2, .g-2e { grid-template-columns: 1fr; } .stages { grid-template-columns: 1fr 1fr; gap: 8px; } .stage .p { border-radius: 30px !important; border-left: 1px solid var(--line) !important; } }
@media (max-width: 640px) {
  .app { grid-template-columns: 1fr; }
  .rail { position: static; height: auto; flex-direction: row; padding: 10px 16px; }
  .rail .logo { margin: 0 8px 0 0; } .rail-track { flex-direction: row; } .rail .bottom { margin: 0 0 0 auto; }
  .rail .ico[data-tip]:hover::after { display: none; }
  .main { padding: 12px 16px 40px; }
}